The Design Lab

A collection of work samples developed over the years, ranging from client case studies to my personal reusable design library.

Architecture

Design Library

🔐

Authentication Flows

Reusable architectural blocks for L1 (Single Question), L2, and OTP-based authentication.

Explore Library →

Case Studies

Design Samples

🏗️

E-commerce Voice-bot

A comprehensive voice experience handling consent, dynamic order details, and fallback logic.

View Case Study →
💰

Insurance Chat-bot

Streamlining complex insurance queries and policy management through text.

View Case Study →
📞

Debt Collection Voice-bot

Navigating sensitive financial conversations with EQ and compliance.

View Case Study →
Shashikant Jha
Shashikant Jha
Conversation Designer
🏢
VOIS - Vodafone Since Oct 2022
✉ Email 💬 WA