Level 2 Authentication (Non-OTP)
A two-factor authentication (2FA) flow relying on two distinct pieces of static user knowledge. This structure applies when dynamic passcodes are unavailable. Below is the blueprint for chaining two verification steps smoothly.
User Experience & Consent
Establish trust by confirming the user is ready to provide multiple pieces of personal data.
Counter hesitation by explaining why these specific details are required for access.
Keep the tone conversational, avoiding overly robotic or interrogative prompts.
Resilience & Analytics
Handle compounding errors gracefully. Guide the user on where to locate their ID and reassure them if they struggle with the format.
Track exactly which of the two questions caused the drop-off to identify points of highest friction.
Validating internal users by capturing two distinct data points in sequence.
