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Level 2 Authentication (Non-OTP)

A two-factor authentication (2FA) flow relying on two distinct pieces of static user knowledge. This structure applies when dynamic passcodes are unavailable. Below is the blueprint for chaining two verification steps smoothly.

User Experience & Consent

Consent First

Establish trust by confirming the user is ready to provide multiple pieces of personal data.

The Gentle Nudge

Counter hesitation by explaining why these specific details are required for access.

Consistent Persona

Keep the tone conversational, avoiding overly robotic or interrogative prompts.

Resilience & Analytics

Edge-Case Resilience

Handle compounding errors gracefully. Guide the user on where to locate their ID and reassure them if they struggle with the format.

Exit Point Mapping

Track exactly which of the two questions caused the drop-off to identify points of highest friction.

High-level design Level 2 Auth
Level 2 Auth High Level Design
Example implementation: Employee ID & Birth Date Employee Validation

Validating internal users by capturing two distinct data points in sequence.

Level 2 Auth Voiceflow Canvas