Level 1 Authentication
A streamlined, single-factor authentication (1FA) flow where the bot verifies user identity via a single security question. Below is the architectural blueprint for capturing this single data point efficiently.
User Experience & Consent
Never impose security checks. Always request explicit user consent before initiating the authentication flow.
If consent is denied, apply a soft nudge explaining the benefits of authentication, or gracefully fall back to limited functionality.
Maintain the bot's character (e.g., a helpful service desk agent) throughout the security check to keep the experience human-centric.
Resilience & Analytics
Proactively design for "not-so-happy" paths: clarify what is needed, explain where to find it, accommodate "hold" requests, and reassure users if they simply forget.
Log precise exit statuses for every drop-off point. This provides instant visibility into conversation outcomes without requiring deep data mining.
Validating user identity by asking for their registered place of birth.
